Real-time guidance when officers need it most. Context-aware AI built for the field.
Officers face decisions every day that can’t wait for a phone call to headquarters or a search through policy manuals. Field Assist is an AI-powered assistant that understands occurrence data, agency policies, and legislation — delivering accurate, relevant answers in seconds.
The Problem Officers Face Daily
Field work demands instant decisions. What’s the correct charge code for this violation? What evidence needs to be collected for this type of incident? Does this situation require supervisor notification? Officers need answers immediately, but traditional resources — thick policy manuals, dispatch calls, or searching through RMS records — slow them down and take focus away from the situation at hand.
What Field Assist Does
Field Assist is embedded directly in Smart Squad. Officers ask questions in plain language, and the AI responds with contextually relevant guidance drawn from their agency’s policies, regional standards, and applicable legislation. It works with occurrence data already in the system, so answers are specific to the situation — not generic.
Core Capabilities
Officer Guidance
Ask about charge codes or applicable statutes. Field Assist provides the correct details for violations, regulations, etc. reducing errors and supporting officer efficiency.
Standard Protocol Support
Get real-time guidance on evidence collection, procedural requirements, and documentation standards for specific incident types. Field Assist references agency protocols and best practices.
Policy Questions
Query agency policies without leaving the app. Field Assist understands your organization’s standards — notification requirements, supervisor escalation rules, use-of-force guidelines — and delivers answers in context.
Legislation Queries
Ask about legal authority, statutory requirements, or jurisdictional rules. Field Assist references current legislation and case law relevant to your region.
Occurrence-Aware Context
When working on an occurrence, Field Assist has full visibility into the case data — persons involved, location, incident type, and notes. Answers are tailored to the specific situation, not generic FAQ responses.
Key Benefits
- Faster decisions — Officers get answers in seconds, not minutes or hours
- Reduced errors — Guidance based on current policies and legislation eliminates guesswork
- Increased confidence — Officers have authoritative information at their fingertips before taking action
- Less radio traffic — Fewer calls to dispatch or supervisors for policy clarification
Frequently Asked Questions
Can Field Assist access confidential occurrence data?
Yes. Field Assist respects the same access controls and permissions as the rest of Smart Squad. Officers only see information they’re authorized to access, and all queries are logged for audit purposes.
Does Field Assist work offline?
Field Assist requires connectivity to provide real-time answers, as it queries agency policy databases and external legal references. However, officers can still access cached policies and previously viewed guidance when offline.
What sources does Field Assist use for answers?
Field Assist draws from agency policy documents, regional standards, applicable legislation, and occurrence data already in Smart Squad. Agencies control which policy sources are integrated, ensuring answers align with their operational guidelines.
How accurate are Field Assist responses?
Field Assist uses advanced AI models trained on law enforcement workflows and legal frameworks. Responses include source references so officers can verify guidance. Agencies can review and tune the system to improve accuracy over time.
Field Assist is available in Smart Squad 2.9 and later. Contact us to learn how it can support your officers in the field.
